BY TEREY DeLISLE
Holiday travel can be exciting. It can also be stressful, exhausting and overwhelming, especially when you are traveling by air.
At Detroit Metro Airport, that doesn’t have to be the case. Look no further than the friendly faces and blue vests of the Detroit Metropolitan Airport Ambassadors. This dedicated team of volunteers — whose mission is, “to provide a helping hand to travelers along their journey and enhance their experience while visiting the airport” — is located at information desks located in each terminal or around the airport looking for customers in need of assistance. Their wealth of knowledge and helpful demeanor will put the most frazzled traveler at ease.
The Ambassadors program is managed through the Customer Service Department of the Wayne County Airport Authority — Fran Wood is customer service manager and John Orner is the customer service supervisor. Orner is a Trenton High graduate.
Wood explained that the program began in 2009, branching off from the Travelers Aid Society. When the new North terminal opened, the Airport Authority recognized that travelers needed assistance navigating the new space. Although the individual airlines can help with flights, people needed more help in general. [Read more…]